CVE is seeking a full-time Technology Support Specialist to support our systems and end users. In this role you will provide general technical support for end-user devices, systems, and applications, ensuring reliable day-to-day operations. Manage user accounts, system access, and equipment throughout onboarding and offboarding processes while assisting with device setup, maintenance, and troubleshooting.

KEY RESPONSIBILITIES

• Provide technical support for end-user devices including desktops, laptops, mobile devices, printers, and peripherals 
• Maintain and update helpdesk tickets, ensuring accurate documentation and timely resolution 
• Setup, maintain, and support of end user accounts and email mailbox settings 
• Participate in Onboarding and Offboarding of user accounts and IT equipment 
• Configure, install, maintain, support, and repair peripheral devices, and printers 
• Maintain, replace, and service Windows and Mac computers 
• Maintain accurate inventory of hardware and software assets. Track equipment assignments and returns 
• Assist with administration and management of anti-virus and malware software systems 
• Setup, maintain, and support file servers, shares, and external file access systems 
• Installation and troubleshooting of CVE adopted software packages 
• Setup and maintain IT Systems in job site locations across the United States.  Some limited travel may be required 
• Configuration of network switch ports and basic network equipment for remote locations 
• Configuration and maintenance of Cisco IP Phones 
• Participate in on-call rotation for after-hours support 
• Support Microsoft Intune, Autopilot, and mobile device management 
• Create and maintain technical documentation, knowledge base articles, and standard operating procedures (SOPs) 

SKILLS & QUALIFICATIONS

• Self-starter with good leadership skills, the ability to work well with others and excellent communication skills 
• Ability to manage time constraints and priorities to achieve needed timelines and objectives. 
• Willingness to learn from a team environment while contributing to the improvement process 
• Experience with scripting (PowerShell, Batch) 
• Knowledge and experience with Microsoft Entra ID, Intune, Microsoft Office 365, Current Desktop and Server OS, DNS, DHCP, and print services. 
• Cisco Network / Cisco Meraki experience preferred 
• A+/Net+ certification preferred 
• Current Utah driver’s license with a satisfactory motor vehicle report 
• Successful background check 

What we offer:  Competitive salary (DOE) and industry-leading benefits package including:

• Profit Sharing Plan
• Medical, dental, and vision insurance
• Company-paid life and disability coverage
• Health savings account with company contributions
• Paid holidays and generous PTO

You'll have the opportunity to grow within a 100+ year legacy electrical contractor known for excellence and innovation. How to apply: Fill out the form or send your resume and a quick note about why you’re a great fit to apply@cve.com.  CVE is an equal opportunity employer.