INTRODUCTION

Cache Valley Electric Company ("CVE," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.cve.com, use our services, apply for employment, or interact with us through any communication channel—including email, phone, text messaging, social media, or in person.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website or services. We may update this policy from time to time. We will post the updated version with a new date, and your continued use of our services after any changes constitutes your acceptance of the revised policy.

INFORMATION WE COLLECT

Information You Provide Directly:

  • Name, email address, phone number, and mailing address
  • Login credentials and account information
  • Employment application materials (resume, work history, education, certifications, references, etc.)
  • Project inquiries and service requests
  • Payment or billing information
  • Messages, feedback, or inquiries submitted via email, phone, contact forms, or text

Information Collected Automatically:

  • Device and usage data (IP address, browser type, operating system, device identifier)
  • Website activity (pages visited, links clicked, time spent on pages, referring URLs)
  • Cookies and similar tracking technologies (see Section 5 below)

Information From Third Parties:

  • Business partners, service providers, and analytics platforms
  • References or professional contacts you provide in employment applications
  • Data necessary to deliver our services

HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

  • To provide, operate, and improve our services and website
  • To process and respond to employment applications and manage HR programs
  • To process transactions and send related information
  • To communicate with you regarding services, updates, or marketing information (with your consent where required)
  • To respond to inquiries and provide customer support
  • To improve and personalize your experience
  • To detect, investigate, and prevent fraudulent or unauthorized activity
  • To comply with legal obligations and enforce our agreements
  • To protect the rights, property, and safety of CVE, our employees, and others

HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share it only in these circumstances:

Service Providers & Vendors: Third parties who perform services on our behalf (hosting, payment processing, SMS delivery, analytics) under confidentiality obligations

Affiliates & Subsidiaries: CVE affiliates and related entities for internal business purposes

Legal Requirements: When required by law, court order, subpoena, or government request

Business Transfers: In connection with a merger, acquisition, financing, or sale of assets

Safety & Protection: To protect the rights, property, or safety of CVE, our employees, customers, or the public

Sensitive Personal Information Note: We do not intentionally collect sensitive personal information (health data, biometric information, precise geolocation, government IDs, etc.) except as required for legitimate business purposes or legal compliance. If you provide such information, it will be handled with additional safeguards and limited sharing.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies, web beacons, pixels, and similar technologies to operate our website, remember your preferences, and analyze usage patterns. We categorize these as:

Functional (Essential) — Strictly necessary to operate the website; cannot be switched off

Preferences — Remember your choices to personalize your experience

Analytics — Help us understand how our website is used and improve performance

Marketing — Used to deliver targeted advertising to you (only with your consent)

The following websites provide useful information about cookies, and may permit you to control the use of cookies by certain third parties:

YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Know/Access: Request what personal information we hold about you
  • Right to Correct: Request correction of inaccurate information
  • Right to Delete: Request deletion of your personal information (subject to certain exceptions)
  • Right to Data Portability: Receive your information in a portable format
  • Right to Opt-Out: Decline marketing communications or certain uses of your information
  • Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights

To Exercise Your Rights: Contact us with a clear description of your request. We will verify your identity before responding. We will respond to verifiable requests in a timely manner. You may designate an authorized agent to submit a request on your behalf.

CHILDREN'S PRIVACY

Our website and services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under that age. If we become aware that we have collected information from a child under 18, we will promptly delete such information. If you believe we have inadvertently collected information from a minor, please contact us immediately.

DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, loss, or destruction. These measures include encryption, secure access controls, and regular security assessments.

Important Notice: No method of internet transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You use our website at your own risk.

DATA RETENTION

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, or as required or permitted by law. Retention periods vary by data type and purpose:

  • Employment application materials are retained in accordance with labor law requirements
  • Customer inquiries and project information are retained for the duration of the business relationship plus a reasonable record-keeping period
  • Website analytics data is retained for performance analysis purposes
  • Payment information is retained for tax and accounting compliance

We periodically review our retention practices and securely delete information that is no longer needed.

SMS TEXT MESSAGING

Opt-In Consent: By providing your mobile phone number and opting into an SMS program, you consent to receive text messages from CVE related to scheduling, project updates, HR communications, and business notifications.

Opt-Out: You may unsubscribe from SMS communications at any time by replying STOP to any message. You will receive one confirmation message, and no further texts will be sent unless you re-enroll.

Help & Support: Reply HELP to any message for assistance, or contact us at the information below.

Message Rates: Standard message and data rates from your mobile carrier may apply. CVE is not responsible for carrier charges.

Data Confidentiality: Your SMS opt-in consent and mobile phone number are not shared with third parties for purposes unrelated to delivering the specific SMS program. We may share your information only with vendors who directly assist in delivering text messages (SMS platform providers, phone carriers) under strict confidentiality obligations. Your information will never be sold or used for unrelated marketing purposes.

INTERNATIONAL DATA TRANSFERS

By providing your information or using our website from outside the United States, you acknowledge and consent that your information may be processed, stored, and transferred in the United States, where data protection laws may differ from those in your country. You agree to this policy and such international transfer by using our services.

THIRD-PARTY LINKS

Our website may contain links to third-party websites and services not operated by CVE. This Privacy Policy applies only to information we collect. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies before providing any personal information.

EMPLOYMENT APPLICATIONS

If you apply for employment with CVE, please note:

  • Avoid including sensitive personal information in your application materials unless legally required (race, ethnic origin, religion, disability, marital status, sexual orientation, age, etc.)
  • If you provide references or include information from third parties, you are responsible for obtaining their consent before submitting their information to us

CHANGES TO THIS POLICY

We may update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technology. We will post the updated version with a revised "Last Updated" date. Continued use of our website or services following the posting of any revised Privacy Policy constitutes your acceptance of the changes.

CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Cache Valley Electric Company
Attention: Legal Department
875 North 1000 West
Logan, UT 84321

Phone: 1-435-752-6405
Website: www.cve.com

We will endeavor to respond to your inquiry within a reasonable timeframe.

This Privacy Policy is incorporated into and subject to the Cache Valley Electric Company Terms of Use and Services Agreement.