Power Lines

CVE is one of the nation’s premier specialty contractors with a century-long tradition of excellence and endless capabilities—from electrical and teledata to networking, security, and wireless communications.  We’re on the forefront of technology, but also a family-owned company that recognizes the value of each individual employee.

We have an immediate opening for a full-time Network Operation Center Engineer in our Salt Lake City office.  This position provides technical support and problem resolution to customers through question diagnosis and step-by-step assistance.

Primary responsibilities include:

  • Clearly communicate technical solutions in a user-friendly, professional manner
  • Troubleshoot IoT and cloud managed service solutions
  • Troubleshoot connectivity and network issues for customers
  • React to alarms and events generated by users, systems, and/or partners
  • Determine severity of alarms and resolve/escalate as needed
  • Follow customer service interaction guidelines to drive customer retention and satisfaction
  • Maintain customer documentation by updating interactions, troubleshooting, and installation of services
  • Effectively use ticketing systems and workflow refinement to improve customer service

Successful candidates will have the following:

  • Proper phone etiquette with proven ability to speak/write clearly and accurately
  • Effective listening and retention skills
  • A+ / Network+ certification preferred
  • Cisco, Aruba, Rukus, Extreme, HP, or other manufacturer experience
  • Basic understanding of cloud technologies, including accessibility, troubleshooting, and interaction with other systems
  • Basic understanding of electrical systems preferred
  • Ability to multi-task and manage time and tasks independently
  • Successful background check and drug test

CVE offers a competitive salary DOE, along with an industry-leading benefits package.  Our employees receive medical and dental benefits, health savings accounts with substantial company contributions, paid time off, paid holidays, company-paid life and disability insurance, and profit sharing.

To apply, submit a resume to apply@cve.com.  CVE is an equal opportunity employer.